1. Advisory Services – Deliver better business outcomes with our Digital Transformation Advisory Services

We’re your trusted advisor for your business’ digital transformation requirements. We help you define, augment, and execute digital opportunities that are prioritized to deliver critical business outcomes. Our Digital Advisory Services enable digital transformation strategy development. It means your organization can determine the right answers and achieve your organizational objectives; bringing you closer to your customer. We help you focus on organizational transformation. Identify new ways of working to build sustainable enterprise agility, allowing you to respond and thrive in rapidly changing times.

Our digitalized operations capabilities help you mobilize your business to automate and optimize core business processes; and integrate value realization for customers and the organization. Our applied intelligence helps you get the most from technology. Our intelligent automation capabilities improve operational efficiency. They fix legacy business processes and migrate core process to newly optimized best-practice capabilities, enforced and driven by data. Our Robotic Process Automation, Artificial Intelligence, and Machine Learning capabilities augment your existing business with purpose machine value; helping to transform experiences, decision-making and access to insights.

2. Process Mining & Discovery

What is process mining?

The term “data mining” refers to sorting and sifting through vast quantities of data in order to find meaningful patterns and correlations. Similarly, “process mining” refers to an activity that analyzes business processes based on your IT data—event logs, databases, audit trails, etc.—and identifies methods of improving them.

The key benefits of process mining

86 percent of business managers believe that their processes and decision-making are so complex that they are hindering the growth of the organization. US based Market research firm International Data Corporation estimates that companies lose 20 to 30 percent of their annual revenue due to various inefficiencies.

Process mining is crucial in order to get complete visibility into your processes. Large enterprises may generate gigabytes or terabytes of data every day, far more than can be comprehended by human analysts. Through various tools and technologies for process mining, businesses can better manage this data and locate inefficiencies that need to be corrected.

RPA and process mining

Robotic process automation (RPA) is an automation technology using artificial intelligence to build “robotic” software agents that can perform many of the tasks of human employees.

Consulting firm McKinsey & Company reports that RPA can achieve a return on investment of 30 to 200 percent in the first year alone, generating a great deal of interest in this emerging technology. For greatest RPA success, however, you must first identify the most promising candidates to be automated.

Process mining reveals the current state of your business processes as they truly are—not as you imagine or want them to be. This helps you understand where the inefficiencies lie in your processes and which activities most urgently need automation. In addition, process mining can be used after a successful RPA implementation to confirm that the project is having the desired outcome.

How process mining can accelerate your business transformation

Digitally transforming your organization requires an in-depth, first-hand knowledge of your business processes. However, the critical insights about your processes that you require to improve your business operations can only be achieved through implementing process mining and RPA within your organization, accelerating your journey to better efficiency.

3. Robotic Process Automation

Defining the Organisation through Intelligent Automation.
To Drive Intelligent Automation with RPA as a first step.

What is RPA?

RPA takes the robot out of the human. RPA is a type of software that mimics the activity of a human being in carrying out a task within a process. It can do repetitive stuff more quickly, accurately, and tirelessly than humans, freeing them to do other tasks requiring human strengths such as emotional intelligence, reasoning, judgment, and interaction with the customer.

Why automate repetitive tasks?

Automating repetitive tasks saves time and money. Robotic process automation bots expand the value of an automation platform by completing tasks faster, allowing employees to perform higher-value work.

The Robot is capable of processing the cases in the same way as a person, though it is usually (at least) 3 times faster or more and delivers consistent quality. The Robot is capable of processing work before employees arrive and after they leave = The robot can operate 24/7 if allowed by the application’s business hours. Company gains at minimum 2FTEs available for other tasks

RPA compared to traditional process transformation approaches

Industries of all sizes can automate their tasks with robotic process automation that completely eliminates the risks of human errors. Let us walk through the key use cases of RPA implementation in various industry verticals:

Automation is the New Reality

Over the last three decades, corporates across the world baselined their operations through painstaking trial and error—getting their workforce strategy right, trying out every permutation and combination of onsite, offshore, part-time, permanent, and contingent resources. However, the concept of digital workforce is set to redefine industry standards on offshoring and workforce management and disrupt the way businesses approach back-office operations and workforce management.
Workforce automation through RPA has the potential to reengineer business processes by taking over rule-based and logical tasks with no or minimal human input, and in the process freeing up skilled resources for more strategic work. RPA is your answer to automate high-volume, low-complexity routine tasks, be it data entry, data processing, or logical SOP (Standard Operating Procedure) tasks.

Robotic Process Automation is considered an easy way to optimize operational costs, eliminate keying errors and speed up processes. It also helps link business applications together through workflow-based connects in a non-intrusive manner at the UI level. Many businesses across the sectors, have utilized RPA to automate tasks right from basic administration to financial and non-financial requests for their customer segments.

– Some of the key benefits that businesses can expect from RPA include:
– Improved business performance metric
– Quick deployment and cost savings of up to 40-70%
– 24X7 operations and faster turnaround time
– Significantly improved accuracy and compliance
– Access to detailed audit logs for advanced analytics

In mimicking human actions on the computer, RPA software robots can capture data, interact with existing applications to process the data, trigger responses, then interact with other digital systems across the business to generate outcomes, and even maintain audit logs and send acknowledgement emails.

How can businesses create an effective strategy for RPA deployment?
– By identifying areas where RPA can be implemented
– By re-engineering processes to ensure maximum benefit from RPA deployment
– By gradually moving to create a CoE and adopting RPA as the new standard to automation
– By continuously monitoring for efficiency and accuracy
– Through CoE target for cross functional adoption